Placing your order

Your order constitutes an offer to purchase Goods from us. Where you order more than one item your order comprises a series of offers for each item individually.

Our Order Acknowledgement webpage and email set out the final details of your order which you have submitted to the Website. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Acknowledgement email.

The Order Acknowledgement contains details of the Goods you have ordered, the total cost of the order including delivery, and an order number. You should print off a copy of the Order Acknowledgement email, and a copy of these Terms of Service and keep them safe. You will need to refer to these details when contacting us about your order.

Please note that the Order Acknowledgement is simply an acknowledgment that your order has been received by the Website; it does not indicate that we have accepted your order and does not form a binding Contract. In addition, there are cases when an order cannot be processed for various reasons. The Website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.

Order Acceptance

Order Acceptance and completion of the Contract between you and us will only be completed upon us issuing a Confirmation of Dispatch of the Goods to you. Until we dispatch your Goods, no Contract will have been formed between you and us.

Although we hope to be able to supply all Goods ordered, for the avoidance of doubt, we reserve the right to refuse or cancel any order without giving any reasons to you before the issue of the Confirmation of Dispatch. Should we refuse your order we will notify you as soon as reasonably possible. We shall furthermore be entitled to require you to furnish us with contact and other verification information, including but not limited to address, and contact numbers before issuing a confirmation of dispatch. You may modify or cancel any Contract at any time before making Payment.

Payment

Payment Terms

You are entitled to make payment for the Goods with the various payment methods set out on the Website. The Terms of Service applicable to each type of payment, as contained in the Website, shall apply to the Contract.

We will take payment from you at the time you place your order. We will contact you if we have any problems taking payment from the details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible.

In addition to any additional terms contained on the Website, the following terms shall also apply to the following types of payment:

iPay88/EGHL

By choosing this payment method, you have the option of completing payment through the iPay88/EGHL payment gateway.

Pricing

The price of the Goods and/or Services shall be the Recommended Retail Price (“RRP”) stated on the Website at the time which the Buyer makes its offer purchase on the Website. Unless otherwise stated, the RRP excludes delivery charges, which the Buyer shall be liable to pay in addition to the Buyer’s total order price.

In most cases, the delivery fee payable by you for your order will be that which is given on the Website at the time you place your order. The delivery fee can be calculated according to your postcode, the weight, size, nature, and value of your Goods.

Pricing Errors

We are determined to provide the most accurate pricing information on the Website to you; however, errors may still occur. If we discover an error in the price of the Goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of reconfirming your order at the correct price or cancelling your order.

If we are unable to contact you using the contact details you provided during the order process, we reserve the right to refuse or cancel the order and notify you by email.

If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the Goods, we will give you a full refund as soon as reasonably possible.

Delivery

Delivery Terms

These are the delivery terms and conditions (the “Delivery Terms”) which apply to the delivery by us to you – the Buyer of Goods purchased from the Website.

Delivery of the Goods shall be made to the address specified by you during the order process. We have the right at any time to sub-contract all or any of the obligations for the delivery of the Goods to any other third-party service provider of our choice, nevertheless remain responsible for delivery to you.

We reserve the right to change the Delivery Terms at any time. Any changes to the Delivery Terms will be effective for all new deliveries placed after the change is published on our Website. You should check the Delivery Terms posted on the Website before each new delivery – changes may have been made since your last visit.

Pricing

In most cases, the delivery fee payable by you for your order will be that which is given at the time you place your order on the Website. The delivery fee may be calculated according to your postcode, the weight, size, nature, and value of your Goods. For more details on the delivery fees, please see Shipping and Delivery (link to the page with page name).

The Delivery Process

Once you have placed your order online, we will send you an Order Acknowledgement email. A Confirmation of Dispatch email will then be sent to you, including tracking information for your order. A signature will be required from the recipient of Goods for proof of delivery received. The recipient may be you or any third-party present at your delivery address, the representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.

Delivery Arrangements

The delivery of Goods shall be made to the address specified by the Buyer during the online order process. The location must be within Malaysia and our predefined delivery areas. The location must be accessible by road. You are solely responsible for ensuring that we can make delivery to the delivery address. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.

For Courier and Parcel Deliveries

Any dates quoted for courier delivery of the Goods are approximate only. We do try to meet the estimated delivery dates however there are times when we are unable to do this and your actual delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work.

We aim to deliver your order within 14 days of placing your order, depending on stock availability and where you live. We will in any event deliver the Goods within 30 days of your order unless otherwise agreed by you and us.

Delivery for orders are made from Monday to Friday between 9 am and 6 pm. Delivery will only be made to the point of entry of the delivery address. 

Damaged Items

Goods are inspected before being packaged for delivery. However, if the item(s) received within the packaging are faulty or damaged (whether before or during delivery), you shall notify us as soon as possible, within 7 days of delivery by contacting us.

Any damaged Product/package must be retained for inspection at a later date. Should you dispose of any damaged Product/package before we have had the opportunity to inspect it, then this could affect any claim for replacement.

Where it is established that we are responsible for damage to a delivered item, we will replace the damaged item or if we are unable to do so, we will reimburse you with the full amount you have paid for the Product together with any delivery charges.

We will not accept responsibility for any items that are damaged during the delivery process to the extent that such damage is your fault.

Our Liability

In the event of any unforeseen circumstances (including without limitation lorry breakdown, traffic accident, major traffic delays, or severe weather) we will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control. We have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill, or loss of business opportunity, or for any injury to your reputation.

If we are providing Home Delivery Services on your property, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that pre-dated our performance of the Home Delivery Services. We will only supply the Home Delivery Services for domestic and private use. You agree not to use the Home Delivery Services for any commercial business or resale purposes.

We are responsible for the loss or damage you suffer that is a foreseeable result of our breach of the Delivery Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this Contract.